Comic Liu Jing
A reporter's investigation found that the custom furniture that is currently popular among many young white-collar workers can meet diversified personal needs. However, because many aspects of the custom program have not been standardized, consumers' rights and interests are often not guaranteed in the event of problems.
â– Complaint
The dew board became a particle board
Mr. Lei plans to marry his girlfriend in September this year, and has been busy with new house renovation recently. Since Mr. Lei studied design, after discussing with his girlfriend, he decided to customize a set of furniture suitable for his small family.
After many comparisons, Mr. Lei selected a manufacturer specializing in the sale of custom furniture and customized a wardrobe, two bedside tables, a bookcase and a set of fabric sofas, with a total price of more than 20,000 yuan. Mr. Lei specifically agreed with the merchants that all materials used must use environmentally friendly plates.
After nearly a month of waiting and many drawings changes, on the eve of the "May Day", Mr. Lei finally waited for his customized set of furniture.
One day later, Mr. Lei brought a knowledgeable friend to the new house. He specially recommended this custom-made furniture. A friend asked him to remove the fixing screw of the hinge and "see the leopard" from the nail hole.
It doesn't matter if you don't look at it. Mr. Lei opened the edge and saw that the original interior was all particle board, not the dew board he had emphasized repeatedly. He checked the other three pieces of wood products, all of which had the same problem.
Mr. Lei hurriedly contacted the manufacturer, but the other party claimed that the cabinets now use particle board, and "customized products will not be returned". Because Mr. Lei did not sign a detailed custom contract with the manufacturer when ordering, although he knows that the price of particleboard and dew board is very different, there are complaints.
â– Investigation
Custom furniture does not match the name
The gimmicks have different standards
During the "May Day" Golden Week, Mr. Zhang, who has worked in the furniture industry for more than ten years, accompanied the reporter and visited many furniture squares in Shanghai, and found that there are not many businesses selling custom-made furniture. In a furniture square located on Tongchuan Road, several shops have slogan "customized furniture". In several furniture cities on Shanghai-Taiwan Road, some shop assistants who sell finished furniture heard that the reporter wanted to make custom-made furniture, and said that they could contact the manufacturer to customize furniture.
In a furniture store claiming to be carefully crafted by Italian designers, several staff members are enthusiastically briefing a pair of young people who come to buy furniture. The clerk was still full of English terminology, and the young people heard the fog.
Regarding the remarks made by the store clerk, Mr. Zhang told reporters that in fact, most of them are gimmicks. In the final analysis, the custom-made furniture should only be concerned with wood and hardware accessories. As for the professional terms in the mouth of the clerk, it is just some English abbreviations for hardware.
Afterwards, the reporter checked several pre-ordered documents. Apart from a design drawing and corresponding sheet data, the others were very simple. "The thickness of the wood used in the inside and the outside are different, and the hardware in different parts is also different. It is not clearly written here. Even if the consumer seriously asks, then because there is no corresponding contract, there is no proof. "Mr. Zhang added.
Seemingly cheap prices
In a furniture store known as the Beijing-Guangzhou-Shanghai chain, customers heard that they wanted to customize a wardrobe. The salesperson quickly took out the quotation and attracted with a low price: "We are doing activities recently, and the promotional price is 18MM thick Jilin Sengong dew The board is 138 yuan per square meter, the 9MM is 118 yuan, and the 25MM is 168 yuan. "The price is similar to a finished wardrobe.
Hearing this price, the customer was a little bit perturbed, and he calculated it by himself. To make a 2m x 2.1m wardrobe, it only cost more than 2,000 yuan, which is even cheaper than a finished wardrobe.
"In fact, the total price of customized furniture includes the actual use of materials and the cost of accessories, and also includes the area of ​​materials used for shelves and shelves." Mr. Zhang said, calculated according to the expanded area of ​​customized furniture materials used To make a cabinet measuring 2 meters by 2.1 meters, the price will definitely exceed 3,000 yuan. This does not include the cost of accessories. The metal fasteners, rails, hinges, etc. for installing the shelf are charged separately. If the sliding door is installed, the door and sliding track are also charged separately.
After-sales terms are difficult to agree
"After the furniture is made, can you help me indicate the material of each piece of material?" Faced with such a request, almost all stores shook their heads and said it was difficult to do.
As for after-sales service, most stores said that all customized furniture will be measured by the designer before production, and the drawings will be faxed or emailed to the customer for confirmation, so in general, "customized products will not be returned" .
There is also a store located in Suzhou, where the manufacturer can return the goods within 48 hours, but the premise is that "there must be a valid reason." As for what is justified, the store said that the measurement standard is determined by the manufacturer.
â– Reminder
Sign a detailed contract to protect rights
The staff of the Shanghai Consumer Protection Commission said that there is currently no unified national standard for furniture customization services. Consumers must protect their legal rights and interests and must stipulate some important contents in the contract. For example, the size, price, material, delivery time, return, etc. of the furniture. In case of disputes, rights can be maintained through contracts.
Industry insiders suggest that when customizing furniture, first choose a regular manufacturer with a certain reputation. When selecting materials, manufacturers can generally provide small samples for customers to choose. After selection, it is best to take a piece home for delivery Comparing the goods. In the whole process of furniture production, we must fully communicate with the manufacturers. After the furniture is delivered, we must carefully inspect the goods. In addition to requiring the furniture surface to be smooth and clean, the corners and backplanes that cannot be seen should also be carefully inspected. You can feel it by hand. Open all drawers and cabinet doors and smell if there is any smell.
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